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In every plan, from $15 per agent a month

See how fast your team answers.

First response time, chat volume and satisfaction, by day, by agent or by group. Export any report to CSV.

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The First response time report: 45 seconds on average this week, with a bar for each day.

Reports on every chat

Narrow any report by agent, group or date.

  • Chats and missed chats

    How many chats came in, and how many nobody answered.

  • Response times

    First response time, average response time and chat duration.

  • Chat ratings

    The ratings visitors leave at the end of a chat.

  • Agent activity

    How long each agent was taking chats, and how many they handled.

  • Export to CSV

    Narrow any report by agent, group or date, then download it.

The reports overview: chats this week by day, chat satisfaction, first response time and more figures, each against the week before.
  • Chats
  • Missed chats
  • First response time
  • Average response time
  • Chat duration
  • Chat ratings
  • Agent activity
  • By agent
  • By group
  • By day
  • Export to CSV